What are your shipping rates and how soon will my order ship?
We offer real rate shipping through either UPS or USPS. This is added to your invoice at checkout. We've chosen this option because we've found that often, these rates are cheaper for you than flat rate shipping.
For any shipments in the US over $150, we offer free shipping.
We are usually able to get your order out in 1-2 business days. During the holiday season or a new product release, it may take us some extra time. We'll let you know if that's the case.
Where will orders ship from?
Everything ships from our new studio location in Bozeman, MT.
Can I return or exchange an item?
We will accept returns within 30 days of your purchase, and the item must be in resalable condition. We will ask you to cover the cost of shipping to return the item. Once received, your original payment will be credited, less shipping costs.
If you would like to exchange an item, the item you’re returning must be in resalable condition. We will ask you to cover the costs of shipping both to return the original item & to ship out the new item.
Please note: if this is a custom order, a commission or an original, we cannot accept either a return or an exchange unless we've had a conversation & agreed upon another alternative.
What if I haven't received my package?
If you haven’t received your package there could be a number of reasons.
Check the tracking log with the number we send out to you when the package first ships. It might have been delivered to the wrong address (in which case your local post office will be the ones to address this).
If the delivery service claims your package was delivered but you still don’t have it, wait a day. Sometimes it's on the truck out for delivery. If you still don't receive it, contact your local post office and give them the tracking number to see what happened.
Email us if you cannot resolve the issue.
What if my package arrived damaged or is not what I ordered?
If there’s a problem with your order, email us immediately at firstname.lastname@example.org
If the wrong item was shipped – we will take care of the cost to reship the correct item.
If your order arrived damaged, email us a picture so we can see if it was packed incorrectly or if the shipping service was clunky in handling. Either way, we will cover the cost to replace the damaged item(s).