Yes. In every package, we hand write a note to the recipient. Please leave notes at the cart if you'd like us to write something special. We will assume if the recipient is different than the person purchasing, it is a gift, & we will let them know who sent it.

Every order we send out is wrapped with eco-friendly paper + a handwritten note. We automatically address the note to the person at the shipped address from the person who shipped it. To include a personal message, or for any special requests on wrapping, you can let us know in the notes at cart or via email.  

Nope.

Yes!! This is one of our most favorite things - working with you put together gifts for special occasions & holidays! Just email Fia at fia@flyingedna.com with what you're interested in & your timeline, & we will be happy to coordinate a time to have a conversation. 

Most likely, yes. Permission always depends on the circumstances & we require specific attribution. Send us an email at info@flyingedna.com. Please include the date of the event, podcast, or publication, the format you intend to use, & of course, which story/art you're interested in referencing. And we'll go from there...

Of course. You just need to let us know in the notes at cart - or email info@flyingedna.com with your order # & request.

Usually, yes. It depends on the piece & the story, & in many cases, we have already done this. If we haven't though, there may be a $5 charge. Just email us with any questions.

Yes, on orders of $175 & above. Rather than mark up the price of our studio pieces to cover shipping costs, we have opted to charge flat rates.

We regularly ship nationwide within the U.S., Canada, Australia, & the UK. Most of the pieces we can ship worldwide - if you have any questions, please just email us.

No. It's simplest if you place separate orders. If you would like to place a corporate order, or a bulk order, email us & we are happy to chat about that.

It's just the two of us around here, so this is the usual schedule: Paper products ship within 1-2 business days; wood products are hand crafted to order & require additional time. The storyblocks, whispers, & artblocks may between 2-5 days to create; story keepers & sculptures may take up to 2 weeks. You are always welcome to email us at info@flyingedna.com to inquire about the timeline of your order.

After your order ships from our studio, it is in the hands of the carriers (UPS, USPS, FedEx) - at this point, we have the same info you do, via the tracking number.

If you need a gift to arrive at a particular time, please email us BEFORE you place the order, so we may offer an expedited shipping option to you.

If there’s a problem with your order, email us immediately at info@flyingedna.com. If the wrong item was shipped – we will take care of the cost to reship the correct item. If your order arrived damaged, email us a picture so we can see if we packed it poorly, or if the damage happened along the route. Either way, we will cover the cost to replace the damaged or incorrect item(s).

We accept returns within 30 days of the purchase date, & the item(s) must be in resalable condition**. Once received, your original payment will be credited (shipping costs are non-refundable). 

Please email us in advance so we can keep an eye out for it in the mail. The address to use is: 

Flying Edna |  c/o Fia Skye |  PO Box 201 |  East Sandwich, MA. 02537

Please note: if this is a custom order, a commission or an original, we cannot accept either a return or an exchange unless we've had a conversation & agreed upon another alternative.

** We no longer accept returns for prints

If you would like to exchange an item, it needs to be within 30 days of the purchase date & in resalable condition. 

Please email us in advance so we can keep an eye out for it in the mail. The address to use is: 

Flying Edna |  c/o Fia Skye |  PO Box 201 |  East Sandwich, MA. 02537

Please note: if this is a custom order, a commission or an original, we cannot accept either a return or an exchange unless we've had a conversation & agreed upon another alternative.